|Q1. How do
Our products will be shipped worldwide in discreet packing. We
have several shipping points around the world. All the orders
will be sent through Postal Service with registered post.
Q2. How long is the whole process of ordering and shipping?
Once we received payment of your order, we start your order
process, Payment and order process take 6 working days to
complete. Normally customer will receive products within 36
working days (Sunday/Saturday/Holidays) are not included. Some
time it may take more days.
Q3. How long does it take for you to receive my payment?
Payments are normally processed and cleared within 6 working
Q4. How are "bulky" orders shipped?
If the order is physically too large to fit in the same
envelope/box as a small sized order, the order will be divided
into the necessary amount of packages. No matter how
"bulky" your order is, we reassure you the same
discretion level and packaging as guaranteed a small sized
Q5. What is the cost of shipping?
Shipping is always free for all orders, regardless of quantities
ordered. We charge for EMS and Special Service. Which ever is available.
Q6. Shall I order other than the listed medications?
Yes, please send us your requirement via email, on receipt of
your email we will quote you within 72 hours and on approval of
our quote those medications will be added to our web site for
Q7. What if my order does not arrive, the received quantity
does not match with the order, or if I receive the wrong
You can notify us by email within 45 days from the order date
and we will solve your matter. Incase you did not receive order,
we will track your parcel, if not able to locate, a solution
will be offered to you.
Q8. Your payment methods?
We have 2 payment methods.
Q9. What does the package look like?
Your privacy is very important to us and for that reason we do
not indicate the contents of the package on its label.
Q10. How much time shipment take?
As we are using middle shipping company so we have to follow
their terms, We take 30 working days for shipment, Most of the
time customer get it fast but some time it may get delay as in
that we can not do any thing, Once the parcel is in customer
country then its totally up to customer local shipping company
and customs that how many days they take to complete their
Q11. Tracking numbers are not active?
We get inactive tracking numbers for item and they get active
auto once the process is started, Some time tracking number gets
active when item is in customer country. As we do not own any
shipping company we do not have any control on this.
Q12. Why shipping take so much time ?
We have our own order processing way so customer has to
understand that we can not bypass that process for him/her.
Q13. What if a parcel get hold up / seized ?
No provider can give you this guarantee that parcel wont get seized, From time to time customs does a random inspection of parcels from various sources. We will refund 50% to the customer, If customer wants full refund, they have to send us our product back to us.
Q14. Do you have the next day delivery?
No we do not give next day delivery.
Q15. Do you ship through Fedex, UPS , DHL or any other faster
method of shipment?
No we don't send out any other method than registered mail .
Because we can not ship any prescription drugs with those
private faster shipment companies. So please don't request for a
shipment via any of above mentioned shipping services.
Q16. I received my products partial damaged or pills broken
can i return those?
Our shipment does not carry return facility neither we offer or
accept returned shipments. we send only finest condition in
bubble wrapped and protective enough packaging. So if the pills
you found broken then you have to consider it was shipment
fault. Please contact our customer care department informing the
matter with a photograph taken of the broken medicines. We will
add all broken pills on your next order from us.
Q17. How long order takes to be Delivered?
We process and dispatch your order within next 48 hours after
order approval . Shipping time is normally between 36 and 40 working days. PLEASE NOTE that BUSINESS DAYS are
only monday to friday so before you order you should have known
this.! Delivery time includes time necessary for international
regular airmail, which must also pass your customs, so we expect
you to accept this as NORMAL DELIVERY TIME. Please check
your ORDER HISTORY online first and count business days
before writing to us about delivery time! If its over 36
business days, PLEASE CONTACT US and together we will
find the solution!